Frequently Asked Questions
Everything you need to know about your artistic journey with Figured'Art
How long will it take to receive my order?
Standard shipping typically takes 7 to 15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is included in a Paint by Numbers kit?
Each kit comes fully equipped with a high-quality numbered canvas, a set of numbered acrylic paints, three different sized brushes, and a reference guide to help you create your masterpiece.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the unused kit in its original packaging for a full refund or exchange.
Do I need to mix the paints myself?
No, all our kits come with pre-mixed acrylic paints. Each color is specifically blended to match the numbered sections on your canvas, so you can start painting immediately.
What should I do if my paint pots have dried out?
Acrylic paint can sometimes thicken; adding one or two drops of warm water can often restore the consistency. If the paint is completely dry, please contact our support team for replacement pots.
Are your payment methods secure?
Yes, we use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and other secure digital payment options.